Frequently Asked Questions
Everything you need to know about shopping and selling with TBC Consignment.
How do you ensure the authenticity of luxury items?
Every item at TBC Consignment undergoes a rigorous multi-step authentication process by our in-house experts. We verify serial numbers, craftsmanship, materials, and hardware to ensure 100% authenticity before any product is listed.
What is the condition rating system for your products?
We categorize our inventory into four tiers: New with Tags, Like New (no visible wear), Gently Used (minor signs of wear), and Well Loved. Detailed descriptions and high-resolution photos are provided for every flaw.
How long does shipping take and do you ship internationally?
Orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days. We currently offer international shipping to select countries, which may take 7-14 business days depending on customs.
What is your return policy for consignment pieces?
To support our individual consignors, all sales are final. However, if an item is found to be significantly not as described or if there is an authenticity concern, please contact us within 48 hours of delivery for a full refund.
How can I sell my designer items through TBC Consignment?
You can start by submitting photos through our online consignment portal. Once approved, we provide a prepaid shipping label. After your item sells, you receive a percentage of the final sale price via direct deposit or store credit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm for high-value luxury purchases.